Requests & payments
Submitting a request does not hold a date, confirm a booking, or collect payment. We’ll share the deposit requirement, balance due date, payment method, and complete booking terms with your quote. Do not send card details through the inquiry form.
Cancellation & rescheduling
Ask us about a date change or cancellation through the planning form. Applicable deadlines, fees, refunds, and transfer options must be confirmed in your written booking agreement before payment.
Weather & venue access
Our initial experiences focus on indoor celebrations. Severe weather can still affect safe travel or venue access. Weather-related changes will be handled under the written terms for your event.
Additional guests & time
All participating children count toward your package allowance. Additional children and extra time are subject to capacity, materials, staffing, and scheduling. Tell us about changes so we can confirm the revised quote.
Parent supervision & activity fit
A responsible parent or guardian must stay and supervise their children. Our experiences are not drop-off childcare. Share allergy, accessibility, sensory, and age-related needs while planning so we can discuss appropriate activities and materials.
Themes & characters
Theme requests are subject to availability, materials, and the agreed quote. Specific licensed characters, branded artwork, and special designs require suitable options and permissions. Third-party brands do not sponsor or endorse Play All Night unless explicitly stated.
Photography & video
Talk with us about planned photography and any preferences before your celebration. Permission to use identifiable images of children in promotional material should be requested separately from the parent or guardian. Venue and public-event arrangements may differ; review the event’s own registration terms.
Partners & final inclusions
Some activities and services may be provided by experience partners. We’ll confirm the service scope and arrangements in your quote. Sample images illustrate ideas and do not establish package inclusions or guarantee specific materials.
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